Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
1. Prices
We accept MasterCard, Visa and Amazon Payments. Billing will appear as “Cleveland House Stud”. Goods will only be dispatched once payment has cleared.
Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight.
VAT is included in the price (unless otherwise stated) and will be charged at your countries standard VAT rate and is subject to change without notice. Internet Fusion Ltd is VAT registered (Vat No. GB 262 4304 29).
haynetmate.com reserve the right to cancel any orders where pricing errors have occurred without notice.
2. Returns
Please see our Refunds and Returns Policy.
3. Cancellations
We try to complete all cancellation requests before the time of the order’s dispatch, although we cannot guarantee a successful cancellation.
You can cancel your order by:
- Contacting us through the online form on the “Contact Us” page of the website, and specifying “Cancelling or amending an order” in the “Reason for contact” form, and ensuring all order details, including order number, are included within the message.
- Completing the below model cancellation form, which can be copied into the body of your message through our contact form, or printed out and scanned as an attachment to the contact form or sent to us by post.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract) To: Internet Fusion Ltd (FAO derbyhouse.com), of Unit DC6, Prologis Park, Kettering, NN14 1UA, Tel: 020 3872 2997
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*],
*Ordered on []/received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
Once items have been dispatched, we are often unable to cancel. If this is the case, we would recommend refusing the item when delivery is attempted or returning the item to us once delivered.
We reserve the right to cancel any order without notice which are subject to pricing errors, stock issues or quality control issues.
4. Delivery
You will normally receive three emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock. The 3rd email will tell you that your order is being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (+44 33 3335 9935) or email and we will try to resolve the issue promptly.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
Please refer to the Delivery section for further information.
5. Non Delivery
It is the buyer’s responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
6. Duty/Import/General Sale Tax on International Delivery
For countries outside the EU there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges. We have provided an idea of the duty threshold on our website but this is for guidance only and may change at any time.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
7. Promotional Offers
Some of our products offer a “Free Item” along side ordering a product.
This “Free Item” is subject to availability, and ordering the said product does not guarantee the customer the “Free Item”.
Should the product ordered, with the attached free item, be requested for return or exchange, the “Free Item” will also be requested for return.
A “Free Item” will not be sent if an order is made in conjunction with any other offer, including Price Promises.
8. Promotional Codes
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order. We do not accept Promotional Codes encouraging repeat custom if you cancel your original order.
If you have any issues with the use of Promotional Codes please contact our customer services department by our Contact Us form and we will get back to you as soon as possible.
9. Copyright
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from derbyhousestore.com.
10. Disclaimer
Many of the products derbyhousestore.com sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. derbyhousestore.com accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
11. Data Privacy and Cookies
derbyhousestore.com is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in our Privacy Policy and consented to by you.
Any personal information provided to or to be collected by surfdome.com or one of its other operating companies is controlled by Internet Fusion Ltd, of:
Internet Fusion Ltd, 2 Stone Buildings, Lincoln’s Inn, London, WC2A 3TH, United Kingdom
Please see our Privacy Policy for further details about how we handle your personal data and make use of cookies.
12. Cookies
We use cookies on the website for a variety of reasons which you can learn about in our Privacy Policy. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
13. Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the Privacy Statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by derbyhousestore.com. We cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the site content or the services offered to you by these sites.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our Privacy policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorised access to your password and to your computer.
Be sure to sign off when you have finished using a shared computer.
You do not have to provide derbyhousestore.com with any of the information requested, however your computer will need to accept cookies to enable you to place orders.
derbyhousestore.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may order from derbyhousestore.com only with the involvement of a parent or guardian.
14. Complaints
derbyhousestore.com will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:
derbyhousestore.com Customer Service Manager Internet Fusion Ltd, 2 Stone Buildings Lincoln’s Inn, London WC2A 3TH United Kingdom
15. Policy Changes
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Internet Fusion Ltd will be posted here and will take effect immediately. Internet Fusion reserve the right to amend the terms and conditions without notice. This policy was last updated in January 2019.
16. Tell Us What You Think?
Internet Fusion Ltd welcomes your questions and comments about privacy.
If you have any questions please Contact Us, or by post at the address shown above.
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